Billing, Cancellation & Refunds

Your purchase and subscription

Your checkout, order, invoice and applicable Terms identify the product, price, billing period and any additional charges. CMS and Studio are separate products. An existing CMS subscription does not include Studio services, and an invitation to a beta does not change an existing subscription. Maintain a valid payment method and review the renewal information supplied for your purchase.

Cancellation

Customers may cancel their subscription at any time, but cancellation must be done through the customer's account settings or by contacting Sitekick's support team. Subscriptions will remain active until the end of the current billing cycle and are not considered canceled until confirmation is provided by Sitekick. Failure to actively cancel the subscription results in continued billing for the service, and Sitekick is not responsible for any charges incurred due to failure to cancel appropriately.

Keep the cancellation confirmation and contact support@sitekick.ai if the account controls do not show the expected result. Closing a browser, taking a website offline or stopping use does not itself cancel a subscription. Cancellation and a refund request are separate actions.

Refunds

Refunds are only available within the first 30 days of a subscription. After 30 days, no refunds will be provided except at Sitekick's discretion. Any refund requests made beyond this period will be reviewed on a case-by-case basis, and Sitekick reserves the right to deny refunds beyond this initial 30-day window.

The applicable Terms, any confirmed order and mandatory consumer rights control your purchase. This summary does not replace them or introduce a different prorated-refund or credit-expiry policy.

Credits and billing questions

Plan allowances and any additional AI usage follow the terms shown for the purchased product. Do not assume that an allowance is cash, transfers between products or changes a subscription invoice. Report duplicate charges, incorrect plan information or a disputed usage entry with the relevant invoice and account email. Never send a full payment-card number or account password to support.